Terms of Service

This is placeholder wording for the pilot. It will be replaced by the operator's reviewed terms before any public launch.

The service

Refund My Flight helps you request refunds of unused air taxes and passenger charges on flights you booked but did not take. You forward us the airline booking email, we check that it contains what a refund request needs, and our operators file the request with the airline on your behalf once you have confirmed the situation and given consent.

Your account

You must be the passenger named on the booking, or authorised by them, and the email address on your account must be the one you forward from. Keep your sign-in details to yourself and tell us if you think someone else is using your account.

What we need from you

• Forward the original airline booking email, not a summary or a screenshot.
• Tell us truthfully whether the flight was cancelled by you, missed, or something else.
• Confirm that you authorise us to contact the airline and request the refund in your name.

What we do and do not promise

We will handle each claim with care and keep you informed of its status. We cannot promise that any airline will pay a refund, how much, or how quickly. Airlines decide what is refundable on each ticket, and some tickets have nothing refundable.

Ending the service

You can close your account at any time by contacting us. We may suspend an account that is used to forward emails that are not the account holder's own bookings.

Liability

To the extent the law allows, we are not liable for losses that arise from an airline's decision, from delays outside our control, or from information you gave us that was not accurate.

Contact

Questions about these terms: legal@flightrefunds.example.